Frequently Asked Questions
Ordering
Is your site safe and secure?
Yes, our site is 100% secure. We use 256-bit SSL, the same level of encryption used by large banks around the world.
How much is shipping?
We offer affordable shipping, starting at just $4.99 for shipping worldwide. We offer awesome discounts on shipping when you order more than one item!
Do you ship outside of the US?
Yes. Check our full shipping policy to see what countries we ship to!
What forms of payment do you accept?
We take Paypal, Visa, Mastercard, American Express, Discover and more!
Do you have a quality guarantee?
Yes absolutely! We want you to be completely satisfied with your purchase. If your products are flawed in any way, just contact us and we’ll make it right.
How long does it take for HeavenForFans to ship?

All of our items are handcrafted so please allow 5-10 business days for your order to ship out. We source products from all over the world to bring you epic offers and the lowest prices. This means sometimes you have to wait a little longer to get your order depending on the item but it’s always worth it!

You will receive a tracking number via email once they are shipped. Once shipped, please allow 3-7 business days for your order to arrive to the majority of the continental United States and please allow 1-2 weeks for your order to arrive to most international countries.

 
Customers
When can I expect my items?

All of our items are handcrafted so please allow 5-10 business days for your order to ship out. We source products from all over the world to bring you epic offers and the lowest prices. This means sometimes you have to wait a little longer to get your order depending on the item but it’s always worth it!

You will receive a tracking number via email once they are shipped. Once shipped, please allow 3-7 business days for your order to arrive to the majority of the continental United States and please allow 1-2 weeks for your order to arrive to most international countries.

How can I cancel or change my order?

Regrets happen, we know… So If you decide you want to cancel an order, just contact us within 24 hours after the order was placed and we’ll cancel it no questions asked. If it has been more than 24 hours, we may have already sent your order to the printer and may not be able to cancel as it will already be in the crafting or shipping process.

I ordered 2 items, why did I only receive one?
Since we have fulfillment centers all over the world, when you order multiple items, they may be shipped from different warehouses. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they will get to you, and if in doubt, just contact us.
The status of my tracking number has not changed?

Depending on which fulfillment center is crafting your orders, they may create the tracking number while your order is still being crafted to prepare the courier of the incoming shipment. If so, it may look like your package is standing still, but don’t worry, it is making progress to reach your hands. Also, during holiday months, we may have delays because of a bigger volume of orders, please be patient with us as we are a small business and take pride in masterfully crafting each product to ensure the highest quality when it reaches its new home.

Oh no, I messed up my shipping address and/or size! Can I change it?

If this happens to you, just email us as soon as you can and we MIGHT be able care of it. However, we can’t make any promises. All of our shirts are printed on demand so we usually start immediately after you order and it ships out the same day. If your order has already been shipped, take heart. We’ll still try to make it right. We know how frustrating it can be to pay for something you can’t use.

I didn't receive an Order Confirmation Email after my order?
If you have not received an Order Confirmation Email, please check your Spam Folder. If you did not receive it, please feel free to contact us if necessary.
My item came in with some discoloration that looks like a stain, what should I do?

Due to our sublimation printing process and vacuum sealed shipping, lighter colored items may arrive with slight discoloration which is completely normal and will come out after one light wash!

 
Returns
What is the Return Policy?
Our 30 Day Return Policy guarantees you’ll make a no-regret purchase when you buy. Unhappy with your product for any reason? We’ll take it back! We stand by our high quality products with award winning customer service. Your satisfaction is 100% guaranteed
Are there any charges for exchanges or returns?

At this time, all customers are responsible for their own return postage since we are still a small but growing company Original shipping charges are also non-refundable

How do I request a return?
Just contact us and we’ll process your return in a snap!
What items are returnable?

Any items purchased within the last 30 days In original condition Unwashed and unworn In the original packaging (if applicable)

I received a defective, damaged or an incorrect item, what should I do?

If you received a defective, damaged or an incorrect item, contact us within 7 days of receiving your order and we will get it sorted out immediately; since it was our fault, we will not require you to ship the item back.

 

Service

Fast and free delivery
Lifetime customer support
30 day refund guarantee

Support

‪Got a question? Contact Us

service@heavenforfans.com
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